1. What products do you offer?
At Vidoraaw Shop, we specialize in a wide variety of high-quality bags, including handbags, backpacks, wallets, and accessories. Our collection is carefully curated to meet the needs of fashion-forward individuals who appreciate both style and functionality.
2. How can I place an order?
To place an order, simply browse our website, select the products you are interested in, and add them to your cart. Once you’re ready, proceed to checkout. You will be prompted to enter your delivery information and select your preferred payment method. After completing the checkout process, you will receive an order confirmation via email.
3. What payment methods do you accept?
We accept several secure payment methods, including credit and debit cards, PayPal, and other popular online payment options. All transactions are encrypted and processed securely to ensure your personal and payment information remains protected.
4. Can I modify or cancel my order after placing it?
Once your order is confirmed and payment has been processed, it may not be possible to modify or cancel it. If you need to make any changes or cancellations, please reach out to our customer service team as soon as possible via WhatsApp at (657) 899-5082. We will do our best to accommodate your request, but it is not guaranteed.
5. How long will it take for my order to arrive?
Shipping times vary depending on your location. Domestic orders typically arrive within 5-7 business days, while international orders may take between 10-14 business days. Please note that during busy shopping seasons, delivery times may be longer.
6. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees are calculated at checkout based on your location. Please be aware that import duties or taxes may apply depending on your country’s customs regulations.
7. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the items in their original condition within 30 days of receiving them for a full refund. Please note that the return shipping costs are the responsibility of the buyer. For detailed instructions on how to return an item, please contact us via WhatsApp.
8. How do I track my order?
Once your order has been shipped, you will receive a tracking number to follow your package’s progress. You can use the tracking number on the courier’s website to get real-time updates about your shipment. If you have any issues tracking your order, feel free to reach out to our customer support team.
9. Are your bags authentic?
Absolutely! We only offer high-quality, authentic bags from reputable manufacturers. We are committed to providing our customers with products that meet the highest standards of quality and craftsmanship. All our items are thoroughly inspected before being shipped.
10. What should I do if I have an issue with my product?
If you encounter any issues with your product, please contact our customer support team immediately. We are here to assist you and ensure that you are fully satisfied with your purchase. You can reach us via WhatsApp at (657) 899-5082 for quick assistance.
11. Can I purchase a gift card?
Currently, we do not offer gift cards. However, you can easily gift our products by ordering them for someone else and providing their shipping details during the checkout process.
12. Do you offer discounts or promotions?
Yes, we occasionally offer special discounts and promotions. To stay informed about our latest deals, sales, and offers, we recommend following us on our social media pages and signing up for our newsletter.
13. How can I contact customer service?
If you have any questions or concerns, feel free to contact us via WhatsApp at (657) 899-5082. Our customer service team is available to assist you during business hours and will respond to your inquiries as quickly as possible.